Política de reembolso

Return and Refund Policy

At MoshTosh, we want both you and your pet to be completely happy with your purchase! If something doesn’t meet your expectations, we’re here to help. Below is our updated return and refund policy designed to make the process simple and stress-free.

1. Returns

We offer a 30-day return window from the day you receive your order. To qualify for a return:
• The item must be in its original packaging and in the same condition you received it.
• If the product is lightly used but unsatisfactory, we’ll work with you to find a solution.
• Items that are defective, damaged, or incorrect are always eligible for return.

Non-Returnable Items:
• Perishable products like pet food or treats.
• Customized or personalized products.
• Gift cards.

How to Start a Return:
• Simply email us at shopmoshtosh@gmail.com or contact us at +965-66475654 with your order details.
• Once we approve your return, we’ll provide you with a prepaid return shipping label for eligible items (free returns for defective/damaged items)

2. Refunds

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund within 48 hours.
• If approved:
• Your refund will be processed, and the amount will be credited to your original payment method within 3–5 business days.
• For COD orders (if applicable), refunds can be issued via bank transfer or store credit.
• If the return does not meet our criteria:
• We may offer a partial refund or the option to exchange the item.

3. Exchanges

Need a different size or a replacement for your product? We’re happy to offer free exchanges for eligible items. Contact us at +965-66475654, and we’ll assist you in exchanging your product for the correct one.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. We will provide you with a replacement or a full refund—whichever you prefer. There’s no need to ship the defective item back in most cases.

5. Hassle-Free Returns for Sale Items

Items purchased on sale or clearance are also eligible for returns (unless otherwise stated), so you can shop confidently.

6. Contact Us

If you have any questions or need assistance with your return, feel free to reach out to us at +965-66475654 or email us at shopmoshtosh@gmail.com.We’re here to ensure your return process is as smooth as possible.

Why Shop with MoshTosh?

We stand by the quality of our products and promise to make things right if you’re not satisfied. With free returns for eligible items, quick refunds, and friendly support, we make shopping for your pet stress-free and enjoyable.